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DELIVERY
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Delivery can range from $10 to $15 depending on zip code.
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PAYMENT METHODS
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We accept the following payment methods:
Visa
MasterCard
Discover/NOVUS
Diners Club
Carte Blanche
American Express
House Account Invoicing
Phone In Payment
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SUBSTITUTION POLICY
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Occasionally, substitutions may be necessary to create your bouquet due to the unavailability of certain flowers in various parts of the country. To maintain the appearance and spirit of the bouquet, we follow these substitution guidelines:
• Care is taken to maintain the style and color scheme of the arrangement.
• The colors of a mixed arrangement will be matched as closely as possible to the desired bouquet, using flowers of equal value.
• If specific flowers are requested, flower type takes priority over color.
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ORDER CHANGES
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• Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
• If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at 800-748-0954,a processing fee of $5.95 will apply for each cancelled order.
• We are also unable to accept cancellations or change requests via e-mail.
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SALES TAX INFORMATION
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Every Internet order you place with us will be charged a sales tax of 8.25%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.
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GUARANTEE
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We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at 800-748-0954 within 48 hours of the delivery.
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